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Dream Day Wedding: Viva Las Vegas
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Author Message
uglygerbl
[Avatar]
Messages: 296 , Offline
The new Dream Day Wedding game - Dream Day Wedding Viva Las Vegas - will be here on Thursday, June 4!  
aboyes
[Avatar]
Messages: 1 , Offline
Purchased & downloaded game states my key has expired ???
Anne Boyes


Your email address was removed for your security. Do not post private information in a public venue. ~MaryBeth  

This message was edited 1 time. Last update was at Sat, 1 Aug 2009 00:01

xyanne
[Avatar]
Messages: 2 , Offline
I WANT TO START THIS GAME OVER AND CANNOT. I HAVE DELETED IT TWICE AND DOWNLOADED TWICE AND IT TAKES ME BACK TO WHERE I WAS IN THE FIRST PLACE. ANY SUGGESTIONS? SOME OF THE GAMES ASK IF YOU WANT TO START OVER, BUT I CANNOT FIND ANYWHERE WHERE THIS GAME TELLS YOU THAT. HELP!  
godaddy880
[Avatar]
Messages: 2 , Offline
same as me xyanne but another game  
nelann83
[Avatar]
Messages: 1 , Offline
I am having the same problem aboyes. I sent a report ticket last night but have not got a response yet.  
DexGypMom
[Avatar]
Messages: 2492 , Offline
aboyes wrote:Purchased & downloaded game states my key has expired ???
Anne Boyes
anne.boyes@locojimbo.co.uk

This issue requires intervention from Customer Support Center. Click on the blue bold letters to file a trouble ticket.

~MaryBeth

 
DexGypMom
[Avatar]
Messages: 2492 , Offline
xyanne wrote: I WANT TO START THIS GAME OVER AND CANNOT. I HAVE DELETED IT TWICE AND DOWNLOADED TWICE AND IT TAKES ME BACK TO WHERE I WAS IN THE FIRST PLACE. ANY SUGGESTIONS? SOME OF THE GAMES ASK IF YOU WANT TO START OVER, BUT I CANNOT FIND ANYWHERE WHERE THIS GAME TELLS YOU THAT. HELP!

Try creating a new player name. The game will be forced to the beginning.

FYI - on the internet, typing in all caps means shouting. I'm sure you don't mean to shout as us.

~MaryBeth

 
FaleeshaG
[Avatar]
Messages: 1 , Offline
Here we go... In it to win it!  
beauty-r
[Avatar]
Messages: 1 , Offline
i think it must be free  
donnatsa1
[Avatar]
Messages: 5 , Offline
xyanne wrote: I WANT TO START THIS GAME OVER AND CANNOT. I HAVE DELETED IT TWICE AND DOWNLOADED TWICE AND IT TAKES ME BACK TO WHERE I WAS IN THE FIRST PLACE. ANY SUGGESTIONS? SOME OF THE GAMES ASK IF YOU WANT TO START OVER, BUT I CANNOT FIND ANYWHERE WHERE THIS GAME TELLS YOU THAT. HELP!


I think if you start over with a new player it will take you back to the start of the game ,Hope this helps  
pahgirl
[Avatar]
Messages: 1 , Offline
Awsome!  
aprilelcg
[Avatar]
Messages: 27 , Offline
For a change the game works great for me, which is really not how it normally goes. Hope U all get it working cuz it's a fun game!!  

This message was edited 1 time. Last update was at Tue, 23 Jun 2009 04:04

saa2314
[Avatar]
Messages: 4 , Offline
i love this game it is now my new fav game  
Bunnette0@ffstg
[Avatar]
Messages: 1 , Offline
THE GAME DREAM DAY WEDDING:VIVA LAS VEGAS IS IXPIRD
POO THAT  
til2sday
[Avatar]
Messages: 95 , Offline
There are a bunch of games on this site & other sites as well where you have to create a new player to play game again. It's just whatever the game developer builds into the game. At least it's a really easy fix.  
katiom
[Avatar]
Messages: 3 , Offline
i love this game but after numerous questions still cannot play game due to key expired error help please !!  
joany2433
[Avatar]
Messages: 2 , Offline
wow i luv this game but i just kant delete but i enjoy  
DexGypMom
[Avatar]
Messages: 2492 , Offline
katiom wrote:i love this game but after numerous questions still cannot play game due to key expired error help please !!

Key expiration issues require a ticket be submitted to the Customer Support Center. The technicians will be able to fix the problem.

~MaryBeth

All bold blue text titles are links; left click once on the text to be taken to that topic or page.
 
uhuru1701
[Avatar]
Messages: 1123 , Offline
DexGypMom wrote:
katiom wrote:i love this game but after numerous questions still cannot play game due to key expired error help please !!

Key expiration issues require a ticket be submitted to the Customer Support Center. The technicians will be able to fix the problem.

~MaryBeth

All bold blue text titles are links; left click once on the text to be taken to that topic or page.

I'm not sure how much help the robot first response is. I had a key expired error on a purchased and activated game I'd been playing with no problems (Dream Chronicles 2) and I even sent in a screenshot of the error message.

Support's response was like jabberwocky gibberish because they told me to report what I'd just reported. Sort of, "In order for us to help, you have to report to us what you already reported to us."

And after I explained most defintely that the game was activated therefore the link to activate never showed up on that after-play screen, Support said I needed to click on a link that no longer existed (and they knew it because I just told them).

It's really very obvious that no human person ever read my complaint at all.

I understand this automated robot customer service system was meant to relieve the Support team but it's giving the impression that nobody's minding the store and iWin doesn't really care. This system is not working.  
DexGypMom
[Avatar]
Messages: 2492 , Offline

Despite popular belief, people are not actually involved with reading our tickets, it is not true. CS Agents read every single ticket coming in through the ticket handling system. Are they misreading tickets? Yes, they are, but they are working on this very topic. Since Markus assumed David's responsibilites, he is making this his number one priority - CS Agents interpretation of user tickets. Do they provide scripted responses? Yes - all scripts originate from the iWin Knowledge Base and are universally used so the same message is delivered to clients. This prevents omission of information. Is this system perfect? No - but Markus assured me he is working on it. Changes will not happen overnight, but they will happen.

Since Markus has been a straight shooter with the moderators right from jump and promptly handled requests and proliferation of info to us, I trust he will accomplish a much better success rate with ticket handling. I, for one, will give him the chance to improve this method of ticket handling. It may take a few months, but I believe he will achieve it.

~MaryBeth

 
ShayeraHol
[Avatar]
Messages: 181 , Offline
Hi,
I love this game, but at the end, when the photo album pops
up for us to see the pictures of the wedding, its just blank
photo album pages. I have uninstalled and reinstalled several
times.

Has anyone else had this problem?

Thanks for listening.  
ShayeraHol
[Avatar]
Messages: 181 , Offline
After numerous adjustments to my computer, tons of
downloads, and buying the retail version of the game,
the photo album pages finally came up.

However, the next time I played the game, it was the
same old story of the blank pages.

I've downloaded new drivers, updated DirectX, Java,
and Shockwave players, adjusted my refresh rate, etc.
and no luck whatsoever.

I will note that it was the IWin version of the game which
finally worked correctly. I've uninstalled and reinstalled
many times, both retail and IWin versions.  
la17
[Avatar]
Messages: 1 , Offline
I love the game-viva las vegas- I played it at my granny's when I was 10 and I am 16 now.  
google1231
[Avatar]
Messages: 1 , Offline
:t iz very funnnnnnnnnnn  
hollycat1
[Avatar]
Messages: 1 , Offline
does anybody have any advice for me? i was downloding the free try out, then after it finished i dont know how to get to the game! so we do this 4 times (5th onr loading now.) and it still does not work! did this happen to anybody? please help  
 
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