Downloading or Installing games, Activating purchased games

Lately (March 2010) every time I try the new game of the day my computer freezes - at first I would try again or again but now I don't bother - if it freezes once I remove it - usually they only last a few minutes before freezing. It did occur to me that it might be my compter although it does plays past games with no problems. I've not changed anything about my computer in ages so I'm not sure what to look at next. Just wondered if anyone else is experiencing this or knows what's going on.

I've downloaded several Match 3 games and they are fun to play with some Ad interuptions but nothing too serious.
But, I downloaded Amazonia and have encounted my first problems with IWin. Firstly it crashes in the second level, I've
tried 3 times to see if I can get further but it refuses to go on. Also, in this particular game the Advert's interupt continuosly
and are are really hard to tolerate. Anyone else have these problems ?

Ling

For the last week I've had problems with the free games freezing up and having to cut my computer off, then restarting it to do anything. When I download the trial games I don't have that problem. Is anyone else having that problem? Please visit me at my hotel to let me know. Thanks, I would appreciate any help I could get.

to lonelurker: I have been on iWin for almost two years, I am able to play most free games. If one pops up with black screen or some other silly error, I simply uninstall and forget it and go to something else. This is only on free games. others games, seek for solutions or submit a ticket until you are satisfied. This is a world wide site and could be you need to be persistent.

lyndabanana wrote:This download was the most bogus thing ever. FREE TRIAL?? What a joke. I signed up for free triel of family fued and when i went to play it said my trial period had expired.

There is an article in the Knowledge Base that may help you with this - here is the link: ...every time I try to log in, I am informed that my trial period has subscribed. What can I do? . Just because a game doesn't work right the first time on your computer, there is no need to be so negative about it all...sometimes a little tweaking is all that's necessary but sometimes filing a ticket to get to the root of the problem is the way to go...so, if after reading the article and following the steps suggested, the game still won't let you in, try filing a ticket to see what Support suggests. Just remember that the initial solution offered may take you through a checklist of updates to eliminate simple tweaks and possibilities; once you've tried those, if the game still won't let you in, then decline the solution and have them try again. Different computers, different configurations, different solutions...Unless you advise Support the solution offered didn't work for you, how are they to know to try something else? Dee, volunteer moderator

I cant seem to Play any thing right now for some reason I keep getting a general Extraction erro Location ES1 can any one help?

This message was edited 1 time. Last update was at Wed, 23 Feb 2011 08:00

tenbye wrote:I cant seem to Play any thing right now for some reason I keep getting a general Extraction erro Location ES1 can any one help?

You might try totally uninstaling the game using your Control panel...I'm no techie but I've read that Extraction errors sometimes have to do with a glitch or problem with the download process so if you get rid of all the files to do with that game and try re-installing again, it might help. There is an article in the Knowledge Base about uninstalling your game that way; here is the link: Why can't I uninstall or remove a game? At the bottom of the article are instructions on how to make sure you fully uninstall the game and all its folders. Then just download the game again and hopefully, everything will work! If not, you should file a ticket with Support to get more help... I've had to do this once to really get rid of a game that my computer just didn't get along with and it worked for me...as I said, I'm no techie so this is just a suggestion but it can't hurt! Dee, Volunteer moderator

This message was edited 2 times. Last update was at Mon, 29 Mar 2010 05:46

when i download a game my daughter freaks out because it will make her laptop to slow. Is this a true fact . Also why when i sit thru the download process does it pop up ' sorry for the inconv. download again ?

mommaedens wrote:when i download a game my daughter freaks out because it will make her laptop to slow. Is this a true fact . Also why when i sit thru the download process does it pop up ' sorry for the inconv. download again ?

Have you tried folllowing the steps described in the Knowledge Base? There is an article in there that might eliminate some of the possible culprits that are slowing down the download process; here is the link - Do you have a basic troubleshooting assistance guide? There are other articles for more specific questions so have a look through to see if any of them help. If not, please file a ticket with Support (instructions for filing a complete ticket are shown in the troubleshooting article).

It bears repeating that the initial solution offered may take you through a checklist of updates to eliminate simple tweaks and possibilities; once you've tried those, if the game still won't let you in or download properly, then decline the solution and have them try again. Different computers, different configurations, different solutions...Unless you advise Support the solution offered didn't work for you, how are they to know to try something else? Dee, volunteer moderator

snowbird1956 wrote:i load a a game and it wont let me play the free trail i cant give you a rating unless i play it first ok tell me why i cant play the game i like play hidden object its fun trying to found the object i got some game from the store and i cant even play them because they need the number to so tell me what am i doing wrong.

It's hard to offer possible solutions or direct you to the right resources without more information...what error messages are you getting? Are you logged in when you try to install the game from the store? There are articles in the Knowledge Base about Retail purchased games but again, the actual problem is not described so I'm not sure what article to suggest....If you can't find help in the Knowledge Base that gets you playing, you should file a ticket with Support. First I would suggest you follow the steps described in the Troubleshooting guide; the link to that article was given in a previous post in this thread. Then follow the steps shown in that article on how to file a complete ticket....Dee, volunteer moderator

I downloaded Tarots Misfortune twice and it will not play hats up with it?

this is the second time i download the Elemental: The Magic Key, it starts and i get a white screen with a green bar at the middle, thats it... i can hear the music but that is all... does anybody else have problems? i really want to play it, i waited 5 minutes and it didnt move... please and thank you!!

MilitaB & schmoburg

Have you tried searching in the iWin Knowledge Base? There are articles to cover almost every instance why a game will not load or play. Your other option is filing a ticket with the Customer Support Center. The CS techs will work with you until your issue is solved or the problem is purely with your computer. Then they will direct you to resources for computer assistance.

The Forum is a user-based venue; therefore, the answers you receive here are "use at your own risk". It is advisable to use the resources provided by iWin for all technical problems. The blue titles are links to those pages.

•••MaryBeth, Volunteer Moderator

Thank you ( MaryBeth aka DexGypMom ) will try...Happy Easter

How do you save the game in 10 talismans? every time I go to play, it starts from the beginning. Any ideas...thanks.

sidaswa@ff wrote:How do you save the game in 10 talismans? every time I go to play, it starts from the beginning. Any ideas...thanks.

The game is not saving the user preference and game progress files. You could try uninstalling and reinstalling the game to see if there was not a complete download the first time around. If this still does not solve your problem, I highly suggest you file a support ticket with the Customer Support Center, click on third tab from the left, Request Support, blue text is direct link. They would be best to advise you on what needs to be done so these files save your progress.

•••MaryBeth, Volunteer Moderator

I downloaded a free game (Jessica's Cupcake Cafe) and every time I try to play it, I get about halfway through a level and then it freezes. I've never had this issue before. Any idea how to solve it?

Is anyone else having problems with Jessica's Cupcake Cafe. I downloaded it and the game will play for a few seconds and then it freezes up.

I am having the same problems with Jessica's Cupcake Cafe....only I don't even get to the first level before it freezes up. It seems to do it right after the first advertisement.

jessica's free cupake cafe has a glitch it's a great game what do I do to keep it ...get the glitch out

I've uninstalled three times I can't get pass the player menue where you put your name

sweetblackrose55 wrote: I've uninstalled three times I can't get pass the player menue where you put your name

If you have uninstalled and reinstalled the game and your problem is not resolved, file a ticket with the Customer Support Center, click on third tab from the left, Request Support. Explain the situation and tell them what you have done in an attempt to correct the issue. If they initially send you a solution which you have applied and there's still no change, decline the ticket. The techs will work with you for a resolution.

•••MaryBeth, Volunteer Moderator

I still cant play the game, i did whatever they suggested for me to do and its still the same. I get a green bar on a white screen, i can hear the music and that is all.

I have been playing Maj hong Quest II for free but now when I try and load it, the only screen that appears is the one showing the different options to purchase. I have tried reloading it but still the same thing happens. Are the games only free for so many days?

I just downloaded fairy godmother tycoon and it does not appear on either my desktop or startup menu + do i need to be online to play these games?

I downloaded deadtime stories for the 60 min. trial. on my game list it says i still have the 59 mins. left. when i try to play it i only get thanks for playing 0 opals. i haven't played it yet???? whats the problem??/

13sahsa wrote:I downloaded deadtime stories for the 60 min. trial. on my game list it says i still have the 59 mins. left. when i try to play it i only get thanks for playing 0 opals. i haven't played it yet???? whats the problem??/

When you experience going straight to the exit screen upon launching the game, it's most likely something is preventing the game from executing. It could be your firewall/aniviral software, the Windows firewall, insufficient permissions on the browser or antiviral software, your computer may not meet the game requirements, etc. So as you can see there is no one answer to your question. One thing you can do is make sure your computer is ready to play any games on the iWin servers. There is an article in the iWin Knowledge Base, far lefthand side of the page which can assist you step by step going through all of the steps. That article is at this link: Troubleshooting Your Computer - Basic Assistance Guide.

Another thing which happened to me a few times is my antiviral software quarantined the game execution file. So I uninstalled the game, disabled all the live viral detection components of the antiviral package, downloaded and installed the game, started the game for a few minutes, exited out and reactivated all of the components I turned off of my antiviral package. Then the game worked.

If all else fails, you can file a ticket with the Customer Support Center, click on third tab from the left, Request Support or My Support. Tell support everything you did to your computer before filing the ticket.

•••MaryBeth, Volunteer Moderator

This message was edited 1 time. Last update was at Mon, 3 May 2010 19:29

I tried to download wordscape but it says application error can someone please help me download this game thanks!!

I downloaded Ranch Rush 2 and I get a screen in the middle of the game screen saying that I need to adjust my screen to 1920 x 1080 and it is. Before I can go out my monitor goes to sleep. I know I have all the system requirements and my computer is brand new. I dont have any other problems with any other games. Does anybody else have this problem?

Hello, Anytime I try to download any type of game for (my 60 minutes) free trial, At the top where it shows how long (in minutes) it'll take, well it takes anywhere from 20 minutes on up, even tho its a small game download. it keeps changing numbers, from 19:35, 40:45, 12:15, keeps jumping around. and it isnt a large file game. I used to be able to download games from here and it wouldnt take as long as it does now. Now I cant enjoy any new games from you, Havent been able to download anything new in a long time. I really miss playing the 60 minute games. :~( I have done everything in here and it still isnt working right.

thecat@Lets wrote:Hello, Anytime I try to download any type of game for (my 60 minutes) free trial, At the top where it shows how long (in minutes) it'll take, well it takes anywhere from 20 minutes on up, even tho its a small game download. it keeps changing numbers, from 19:35, 40:45, 12:15, keeps jumping around. and it isnt a large file game. I used to be able to download games from here and it wouldnt take as long as it does now. Now I cant enjoy any new games from you, Havent been able to download anything new in a long time. I really miss playing the 60 minute games. :~( I have done everything in here and it still isnt working right.

I've had nights like that when the download time goes up instead of down...from 12:50 up to 19:10 to 20:00 back down...and I'm talking to my computer saying "no, you're going the wrong way!" It usually happens when hubby is downloading something at the same time and it ties up the bandwidth or something like that...sounds more like an internet issue with the time going up and down...have you checked if any other program is doing something in the background that might be tying up the lines/connections? My computer also has this bad habit of downloading upgrades just as I'm getting ready to do something and it slows to a crawl, even small files take forever and we have highspeed! If nothing else is working in the background, then maybe filing a ticket to see if Support has any suggestions may be the way to go.. Good luck! .Dee, volunteer moderator

Hi I downloaded jewel quest 111 trail 30 min but i don't know why it won't run... I installed and chose run program but when I click on game it asks me again if I want to run program and no game shows up can someone help?

Is it normal for games to take 30 minutes to download? I originally had VISTA, but converted to W7, but still it takes forever to download. Just curious if I'm the only one with that problem.

This message was edited 1 time. Last update was at Fri, 21 May 2010 12:47

I redownloaded and installed it and it happened again.

As I stated above, something is stopping the EXE file from making it onto your computer just reinstalling the game is not going to solve the problem. Please file a ticket with the CSC; they will give you the instructions for your antiviral software. Explain to them what you have done to remedy the situation.

••• MaryBeth ¤¤ Volunteer Moderator

HI! I downloaded Family Feud online party but I am not finding the option to start my free trial. Am I blind? Can anyone help please?

how do I get a refund? I just paid for the membership, and cannot download any games, i purchased Family Feud, and it crashes constantly. I don't really want the membership, especially since I am not able to get anything to work. I am not happy at all about this. Money is tight, I just had surgery, which is why I wanted games, since I am stuck doing nothing for 3 months. I also see that there are no solutions to the many people that have had the same issues I am. Thanks

This message was edited 1 time. Last update was at Fri, 31 Dec 2010 20:29

ccgabbie wrote:how do I get a refund? I just paid for the membership, and cannot download any games, i purchased Family Feud, and it crashes constantly. I don't really want the membership, especially since I am not able to get anything to work. I am not happy at all about this. Money is tight, I just had surgery, which is why I wanted games, since I am stuck doing nothing for 3 months. I also see that there are no solutions to the many people that have had the same issues I am. Thanks

To request a refund or get assistance with downloading issues or other technical issues, you will have to file a ticket under Support; look at the top of the Game Manager screen to the right and click on the blue Support button. That will take you to the Support portal where you can file a ticket explaining your situation. This is a user-based forum so users share with each other; yes, there are posts concerning problems but not everyone comes back into the Forum to post when an issue is resolved... sometime the fix is a very simple one and sometimes it takes a few tries to figure out why our computers and the games don't get along...but if you don't ask Support for help then how are they to see what they can do to help?

You could also check the Knowledge Base which has lots of helpful information which might just have the answer to your problems ...As for the membership, if money is tight, you could always just play the free games, if you don't mind the ads...but first, you would have to file that ticket to get Support to get you playing...good luck, whatever you decide to do...Dee, volunteer moderator

I downloaded all of this because of an ad to play Family Fued online for free. After I downloaded everything I at first got a message that said it was for a trial only. Today is May 22nd and it was to last until May 27th. Then it says it's a one hour trial. Then, when I tried to play it said trial had expired. I closed out and got back on. It lets me get to the point where I'm getting into a room and say that room is for paying members only. I can't play it any where!! This is stupid!!

I have a laptop with Vista and I purchased the game Ranch Rush 2 because of how much I loved Ranch Rush. For some reason RR2 will not play on the laptop, it keeps going to the iwin screen saying "thanks for playing." Not sure why this one isn't working when other games here do. Any advice would be much appreciated, I am so looking forward to playing this one. Thanks in advance!!!

can anybody please tell me why in alabama smith game..near the end when i hit on a certain clue my comp. freezes up...very frustrating!!!!!........i cant seem to find any place to help me..

rudydog1 wrote:can anybody please tell me why in alabama smith game..near the end when i hit on a certain clue my comp. freezes up...very frustrating!!!!!........i cant seem to find any place to help me..

The place to get help with technical issues is Support; you can check the Knowledge Base to see if your problem is covered there; just do a search there and see if any articles come up with your issue. If nothing quite covers it, the file a ticket with Support to get help. The forums are user-based so, although other users may have suggestions, technical help is really best obtained by filing a ticket under Support. Good luck! Dee, volunteer moderator

i have been playing iwin for a long time and just a couple days ago it said i had no internet when i try to play a game... but i do have internet... can anyone help me with this problem??

We purchased two games, deadtime stories and post mortem: white case, and neither of them will work

This message was edited 1 time. Last update was at Mon, 6 Sep 2010 18:45

emmab2 wrote:We purchased two games, deadtime stories and post mortem: white case, and neither of them will work

If you could provide a bit more information as to what is not working (messages etc), perhaps we can lead you to some resources or help...Dee, volunteer moderator

i just bought a game and it will not play.if i spend money on a game i look forward to play it not just buy and lose money.how do i play and buy and get what i pay for

How long is it to download a game?

ripterra wrote:
i just bought a game and it will not play.if i spend money on a game i look forward to play it not just buy and lose money.how do i play and buy and get what i pay for

Have you tried researching in the iWin Knowledge Base on the far lefthand side of the Customer Support Center page? Type whatever error message you are receiving into the dedicated search engine box and hit enter. Links to articles with information on how to resolve the issue will appear in the middle of the window. Click on the link which best describes what is happening. If you cannot find an article which fits the circumstances of your game not playing, you may file a ticket with support located on the same page as the iWin Knowledge Base. Thank you.

••• MaryBeth, Volunteer Moderator

dako2 wrote:How long is it to download a game?

There are 2 major items which determine the length of a game download, one is the speed of your internet connection and the other is the size of of the game in bytes. An average sized game, 150-200 MB downloaded on a medium speed DSL connection can take anywhere between 15 - 25 minutes depending on network traffic. To find out the speed of your internet connection, please contact your Internet Service Provider. To find out the size of a game, click on the System Requirements on the Game Description Page. Check under free disk space needed for the game's size. Thank you.

••• MaryBeth, Volunteer Moderator

This message was edited 2 times. Last update was at Sat, 24 Jul 2010 23:44

I have been having a problem with downloading. It says that the internet is not connected. Which it is. I can download the manager, just not the games. I have done all of the suggested things on the troubleshooting page, but still no solution. I became a member through facebook, and would really like to try some of the iwin games that are posted, but I can't. And I am afraid if I buy them, I will have problems too. Any suggestions? P.s. I have gone to other tech forums, and have tried everything, I mean everything, and nothing is working. Absolutely nothing is working. I really wanted to use iwin because they have so many more games than Competito. BTW I am having the same problem with Competitor also. It seems that any site that uses a manager I can't download. It says that game information couldn't be gathered or something similar. Please, please help this frustrated gamer, or else, GASP, I might have to do laundry!

Competitor names, competitor URL's or websites with links to competitors are prohibited in the forum. •••MaryBeth, Volunteer Moderator

i brought a game in a retain store the game is call 2-pack jewels quest III and jewel quest mysteries it spin for a second and then there is nothng a click click that it i gone to my computer to look up d diver to see it in there and it nothing there i took the game back and got enother one and it spin and then there is nothing there again and it a iwin games so a little help please
thank you windsong1960 thank you again

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